Shipping Policy

Shipping Policy

At Zorenique, we understand the excitement of receiving your order.

Shipping is more than simply delivering a package; it is an important part of creating a smooth and reliable customer experience. From careful packaging to trusted shipping partners, we work to ensure your order arrives safely.

1. Processing with Care

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Estimated Delivery Times

Estimated delivery times vary depending on your location, shipping method, and carrier availability.

For orders shipped to the United States, standard delivery generally takes approximately:

5–12 business days after dispatch

International delivery times may vary depending on destination, customs processing, and local carrier conditions.

Shipping estimates are not guaranteed delivery dates. Available shipping options, costs, and estimated delivery times will be displayed during checkout.

2. Shipping Times & Rates

We work with reliable shipping partners to provide a safe and efficient delivery experience.

Standard Shipping

Estimated delivery:

5–12 business days after dispatch

Free Shipping Policy

Orders of US$49 or more qualify for free standard shipping.

Any applicable geographic restrictions or exclusions will be displayed during checkout before payment.

Shipping Costs

For orders below the free shipping threshold, shipping rates are calculated automatically at checkout based on your delivery address and selected shipping method.

3. Track Your Order

Tracking Information

Once your order has been shipped, a tracking number will be sent to your email address.

You can use the provided tracking information to monitor your package journey until delivery.

4. Delivery Issues & Support

Although we carefully package every order, unexpected issues may occasionally occur during transportation.

If your order arrives damaged, defective, incorrect, or there is another issue with your shipment:

  • Please contact our customer support team as soon as possible.

  • Provide your order number and relevant photos or details.

We will review your request and provide an appropriate solution, such as a replacement, refund, or other resolution when applicable.

5. Important Notes

Address Verification

Please carefully review your shipping address before completing your purchase.

Once an order has been dispatched, we may not be able to modify the delivery details.

P.O. Boxes

Some shipping services may have limitations with P.O. Boxes.

For the smoothest delivery experience, we recommend providing a complete residential or business address.

Contact Our Logistics Team

If you have questions regarding your order status or require assistance, please contact us:

Email: service@zorenique.com

Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Zorenique — Creating moments through scent.

Zorenique is operated by Yiwu Fengchi Technology Co., Ltd.

Legal Entity:
Yiwu Fengchi Technology Co., Ltd.

Registered Address:
Room 202, 2nd Floor, Building 6, Xin District, Qianmaodian Village, Houzhai Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China

Email:
service@zorenique.com