Refund Policy

Refund Policy

At Zorenique, we want every customer to have a smooth and enjoyable shopping experience.

We understand that choosing fragrance products online may involve personal preferences. If your order does not meet your expectations, we are committed to providing a clear and convenient return and refund process.

1. Our 30-Day Return Period

From the date you receive your order, you have 30 calendar days to request a return for eligible products.

Return Conditions

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must include the original packaging and included accessories or materials.

  • The item must not show signs of damage, alteration, or improper use.

Products that do not meet these conditions may not be eligible for return.

2. Damaged, Defective, or Incorrect Items

While we carefully prepare and package every order, unexpected issues may occasionally occur during shipping.

If your order arrives damaged, defective, incorrect, or materially different from the product description:

  • Please contact us as soon as possible with your order number.

  • Please include clear photos or videos showing the issue.

Our customer care team will review your request and provide an appropriate solution, such as a replacement, refund, or other resolution.

Email: service@zorenique.com

3. How to Request a Return

To start a return request:

Step 1 — Contact Us

Email our customer support team at:

service@zorenique.com

Please include:

  • Order number

  • Product you wish to return

  • Reason for return

  • Photos or videos if relevant

Step 2 — Receive Return Instructions

Our customer care team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization.

Step 3 — Return the Item

Once approved, please securely package the item and send it according to the return instructions provided by our team.

For preference-based returns, customers may be responsible for return shipping costs.

For damaged, defective, incorrect, or materially different items, we will provide an appropriate solution at no additional cost.

4. Processing Your Refund

Once your returned item has been received and inspected, approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to display the refund on your statement.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Personalized or customized products

  • Items marked as final sale

Any applicable restrictions will be clearly communicated before purchase.

6. Return Address

Please do not send returns to our business registration address.

Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Have a Question?

If you have any questions regarding this policy, please contact us:

Email: service@zorenique.com

Zorenique — Creating moments through scent.

Zorenique is operated by Yiwu Fengchi Technology Co., Ltd.

Legal Entity:
Yiwu Fengchi Technology Co., Ltd.

Registered Address:
Room 202, 2nd Floor, Building 6, Xin District, Qianmaodian Village, Houzhai Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China

Email:
service@zorenique.com